SERVICE

Q: Are you manufacturer or trading company?

A: We are manufacturer. As our group company (which register capital as 17 million dollars, D-U-N-S Number: 544566163) business cover a wide scope of different fields. Besides of 8 kinds products’ manufacture, also involved into financial investment, biomedicine etc. Multi-domain development make our shop front seems like a trading company.


Q: What's the MOQ?

A: It’s depend on what kind of product you inquiry. For more inquiry you can send us email. We will make our best to fulfill small orders to help our customers grow up with us.


Q: Can I Get samples?

A: As our product involved into many fields, some of them can provide free sample, some items should pay sample fee, but it could be refund when bulk order placed.


Q: What’s the delivery time of your products?

A: It’s depending on your purchasing quantity requirements of order and production season. More details could send us email to confirm.


Q: How does your factory do regarding quality control?

A: Quality Management emphasis from R&D to production and inspection.

All products during R&D process, our engineers will consider about production operability.

During production process, all of them must go through three testing procedures as incoming inspection, on-line control, outgoing inspection and finished product testing.


Q: what is your terms of payment?

A: Normally 30% amount by T/T in advance or L/C AT SIGHT. Other payment terms negotiable depends on definite situation.


Q: Can we use our own logo and design?

A: Yes, we accept and welcome customized order. For logo file must AI file.


Q: When can I get the price?

A: We usually quote within 24 hours after we get your detailed inquiry information. If you are very urgent to get the price, please call us or contact through Trade Manager to get prompt response.

Please call us or tell us in your email so that we will regard your inquiry priority.


Q: How to order?

A: Step 1, please tell us what model and quantity you need;

    Step 2, then we will make a PL for you to confirm the order details;

    Step 3, when we confirmed everything, can arrange the payment;

     Step 4, finally we deliver the goods within the stipulated time.


Q: When we make deliver?

A: Delivery time

    -Sample order: 1-3 days after receipt of the full payment.

    -Stock order: 3-7 days after receipt of the full payment.

    -OEM order: 12-30 days after receipt of the deposit.


Q: After-sales service

A: 1years warranty for all kinds of products.

 If you find any defective accessories first time, we will give you the new parts for free to replace in the next order, as an experienced manufacturer, you can rest assured of the quality and after-sales service.


Q: Payment

A: T/T,Westerm union, Money gram, Escrow.

 

Q: Transportation

A: Transported by DHL, UPS, EMS, FedEx, Air freight, Sea freight.


Q: Do you support drop shipping?

A: Yes, your drop shipping is viable.